Introduction
The goal is to achieve service excellence by providing efficient customer service, managing point of sale (POS) operations, and ensuring effective in-store merchandising, all of which contribute to a positive customer experience.
Duties & Responsibilities
Job Objectives:
- To carry out all point of sale operational activities promptly and effectively.
- To maintain a high level of accuracy in scanning merchandise and processing payments, including managing clubcard rewards.
- Ensure cash is handled securely at all times.
- To actively promote the Clicks’ clubcard and enroll new members to meet participation targets.
- To inform customers about promotions to enhance sales and ensure they “feel good and pay less.”
- To provide exceptional customer service by acting as a brand ambassador, remaining visible, and delivering friendly, professional assistance.
- Execute and uphold all merchandising and general housekeeping tasks in line with store and visual merchandising standards.
- To support the Group’s vision of being the preferred health and beauty retailer by embodying and promoting the company values.
- To stay informed about products, ranges, promotions, and events to provide accurate information to customers consistently.
Knowledge:
- Basic mathematical calculations
- Understanding of retail/FMCG principles, including merchandising and promotions
- Familiarity with stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organizational abilities
- Problem-solving capabilities
- Strong customer focus
- Effective communication skills
- Proficiency in computer use
- Numeracy skills
Competencies:
Essential:
- Building relationships and networking
- Adhering to instructions and procedures
- Achieving results and meeting customer expectations
Desirable:
- Collaborating with others
- Persuasion and influence
- Planning and organization
- Managing pressure and setbacks
Experience:
- Preferred: experience in retail.
1. Job Description and Responsibilities
**Key Duties:**
– Running cash registers like a boss
– Helping customers with their questions and concerns
– Making sure those shelves stay stocked and looking fly
**Additional Responsibilities:**
– Keeping the store sparkling clean like your favorite lip gloss
– Making sure everyone plays by the company rules, no exceptions
2. Qualifications and Skills Required
**Essential Qualifications:**
– Got that Matric certificate or something equally fancy
– If you’ve rocked retail before, that’s a bonus
**Key Skills:**
– Talking to people like a pro
– Making customers feel all warm and fuzzy inside
– Noticing the little things like when your friend changes their hair color again
3. Benefits and Perks of Working at Clicks
**Employee Discounts:**
– Who doesn’t love a sweet discount on all the rad stuff at Clicks?
**Career Development Opportunities:**
– Show off your skills and climb that career ladder with training and growth opportunities
4. Application Process and Requirements
**Application Steps:**
– Hit up that online application like a pro
– Have your documents ready to roll
**Minimum Requirements:**
– Keep an eye out for any age restrictions
– Be ready to bring your A-game for those shifts
Go get ’em, superstar!
5. Training and Development Opportunities
Initial Training:
At Clicks, we provide a thorough onboarding process to help new Shop Assistants and Cashiers get acquainted with their roles. From understanding store operations to familiarizing yourself with the company culture, we ensure you’re set up for success right from the start.
Ongoing Development:
Our commitment to your growth doesn’t end after onboarding. Clicks offers continuous learning initiatives and skill enhancement programs to help you develop professionally. Whether it’s learning about new products or honing your customer service skills, we support your journey towards excellence.
6. Workplace Culture and Environment at Clicks
Team Collaboration:
We believe in the power of teamwork at Clicks. Collaborating effectively with your colleagues is key to creating a positive and efficient work environment. Our teams are built on mutual support, communication, and a shared goal of delivering exceptional service to our customers.
Company Values:
At Clicks, customer satisfaction is at the heart of everything we do. Our company values reflect our dedication to exceeding customer expectations and ensuring their shopping experience is top-notch. We also prioritize employee well-being, recognizing that a happy and fulfilled team leads to happy customers.
Ready to Apply
Closing Thoughts
Joining Clicks as a Shop Assistant or Cashier offers a fantastic chance to be part of a reputable retail brand that values its employees and fosters a supportive work environment. With opportunities for growth, training, and a positive workplace culture, Clicks provides a fulfilling career path for those passionate about customer service. Don’t miss out on the chance to become part of the Clicks team – apply today and embark on a rewarding journey in the retail industry!
FAQ
1. How can I apply for a Shop Assistant / Cashier position at Clicks?
To apply for a position at Clicks, you can visit their official website and navigate to the careers section. There, you can search for available job openings and submit your application online.
2. What are the typical working hours for Shop Assistants / Cashiers at Clicks?
The working hours for Shop Assistants and Cashiers at Clicks may vary based on store location and operational requirements. Typically, shifts include weekdays, weekends, and public holidays, with flexibility required to meet customer demand.
3. Are there opportunities for career advancement at Clicks for Shop Assistants / Cashiers?
Clicks values career development and offers training programs and advancement opportunities for employees who show dedication and exceptional performance. With a focus on internal promotion, there are possibilities for growth within the company.
