Company: Discovery Life
Salary: Market Related
Closing Date: Not Specified
Description
Discovery’s fundamental mission is to promote health and enhance the quality of life for individuals. We actively seek and invest in outstanding individuals who resonate with our mission and whose values are in harmony with those of Discovery. Our vibrant and fast-paced environment empowers intelligent, self-motivated individuals to excel. As leaders in global thought, Discovery is dedicated to innovation that not only drives financial success but also fosters positive and significant change in society.
About Invest
Discovery Invest operates within a rapidly evolving and dynamic setting that offers innovative products. This environment is characterized by strong customer engagement and a focus on customer experience, as well as mutually beneficial partnerships with brokers and other stakeholders. It is essential for our employees to deliver exceptional service to both internal and external clients, thereby cultivating long-lasting and sustainable relationships. We seek individuals who are goal-oriented, possess the ability to analyze complex business challenges, provide analytical support throughout the project lifecycle, and develop comprehensive solutions and processes within a sophisticated investment management framework. Candidates should have extensive experience in refining system requirements, conducting thorough gap analyses, identifying areas for improvement, and implementing process efficiencies.
Key Purpose
We are in search of Service Consultants who prioritize client needs and possess a strong passion for customer service, embodying our core mission and values in every interaction.
Responsibilities may include, but are not limited to:
- Managing multiple telephonic inquiries from Investors, Brokers, and Franchises.
- Resolving queries to ensure client satisfaction and retention.
- Accurately documenting all interactions.
- Meeting targets for product knowledge and soft skills.
- Complying with risk and compliance standards.
- Providing updates to callers regarding the status of their requests.
Competencies Required
- Exceptional written and verbal communication skills
- Fluent speaker
- Ability to demonstrate empathy
- Strong listening abilities
- Maintains professionalism at all times
- Self-driven and proactive
- Service-oriented with a client-focused approach
- Prioritizes customer needs and satisfaction
- Capable of working effectively under pressure and meeting deadlines
- Proven ability to deliver results and surpass customer expectations
- Establishes high standards for quality alongside quantity
- Monitors and upholds quality and productivity levels
- Operates in a systematic, methodical, and organized fashion
- Consistently meets objectives and goals
- Adaptable to change
- Patient and objective in approach
- Open to new ideas and initiatives for change
- Adjusts interpersonal style according to situational demands
- Shows enthusiasm for new experiences
- Quickly learns new tasks and retains information effectively
- Demonstrates immediate comprehension of newly introduced information
- Capable of collaborating positively within a team environment
- Respects the perspectives and contributions of others
- Engages in consultation and shares information and expertise with colleagues
- Clearly articulates opinions, information, and key discussion points
- Collects comprehensive information to aid in decision-making
- Able to prioritize tasks under pressure and manage deadlines effectively
Personal Attributes and Skills
- Results-driven
- Values-oriented
- Optimistic outlook
- Quick learner
- Resilient in the face of challenges
- Instills trust in others
- Interpersonally adept
- Effective problem solver
- Resourceful
- Collaborative team member
- Maintains a balance between work and personal life
- Receptive to constructive feedback and learns from it
- Sustains a positive attitude
- Remains focused and productive in high-pressure situations
- Controls emotions during challenging circumstances
Qualifications
- Matriculation certificate
- Relevant technical knowledge and experience
- A minimum of solid 0 to 1 years of experience
- Basic mathematical proficiency
- Competence in MS Office applications (MS Word, Excel, PowerPoint)
The Company’s sanctioned Employment Equity Plan and Objectives will be taken into account during the recruitment process. As an Equal Opportunities employer, we strongly promote and invite individuals with diverse disabilities to submit their applications.
Introduction to Discovery’s Service Consultant Positions
Hey there, future Service Consultants! Ready to dive into the world of customer-centric awesomeness with Discovery? Let’s explore what it means to join the team and make a real impact.
Overview of Service Consultant Roles
Ever wondered what Service Consultants actually do? These superheroes of customer service are the ones who ensure that clients feel valued, heard, and supported throughout their journey. It’s all about building relationships and making a positive difference.
Impact of Service Consultants on Customer Experience
Service Consultants aren’t just there to answer questions – they’re the game-changers when it comes to enhancing customer experience. Their dedication and expertise can turn a regular interaction into a memorable moment that keeps clients coming back for more.
Essential Qualities of a Client-Centric Service Consultant
Let’s talk about what separates the good from the great in the world of Service Consulting. Being client-centric isn’t just a buzzword – it’s a way of life.
Understanding the Client-Centric Approach
Being client-centric means putting the client at the heart of everything you do. It’s about truly understanding their needs, preferences, and challenges to provide personalized and exceptional service.
Key Traits of Client-Centric Service Consultants
Empathy, communication skills, problem-solving abilities – these are just a few traits that set client-centric Service Consultants apart. It’s not just about what you do, but how you do it that makes all the difference.
The Importance of Passion for Customer Service in Service Consultancy
Passion is like the secret sauce that takes customer service from good to extraordinary. Let’s explore why being passionate about what you do can make all the difference in the world of Service Consultancy.
Defining Customer Service Passion
Passion for customer service is more than just a willingness to help – it’s a burning desire to exceed expectations, solve problems creatively, and create moments that leave a lasting impact on clients.
Benefits of Passionate Service Consultants
When you love what you do, it shows. Passionate Service Consultants are not just fulfilling a role; they’re creating meaningful experiences that build loyalty, trust, and long-lasting relationships with clients.
Embracing Discovery’s Core Purpose and Values as a Service Consultant
At Discovery, it’s not just about what you do, but why you do it. Let’s explore how aligning with Discovery’s core purpose and values can elevate your journey as a Service Consultant.
Aligning with Discovery’s Core Purpose
Discovery’s core purpose is all about making people healthier and enhancing and protecting their lives. As a Service Consultant, you have the power to play a vital role in fulfilling this purpose through your interactions with clients.
Incorporating Values into Service Delivery
Integrity, excellence, and innovation – these are just some of the values that drive Discovery forward. By embodying these values in your service delivery, you not only uphold Discovery’s reputation but also create a positive impact on those you serve.
Training and Development Opportunities for Service Consultants at Discovery
Ongoing Training Programs
At Discovery, we believe learning should never stop, which is why we offer ongoing training programs for our Service Consultants. From mastering new technologies to refining customer service skills, our training sessions are designed to keep you ahead of the curve and ready for any challenge that comes your way.
Professional Growth Initiatives
We understand the importance of personal and professional growth. That’s why at Discovery, we provide various initiatives to help Service Consultants reach their full potential. Whether it’s mentoring programs, leadership courses, or skill-building workshops, we are committed to supporting your growth every step of the way.
Creating Exceptional Customer Experiences as a Service Consultant
Strategies for Delivering Exceptional Service
As a Service Consultant at Discovery, delivering exceptional customer experiences is at the core of what we do. We provide you with the tools and strategies to exceed customer expectations, build strong relationships, and leave a lasting impression. From active listening to problem-solving, we equip you with the skills needed to create memorable experiences for our clients.
Measuring Customer Experience Success
Measuring the success of our customer experiences is crucial at Discovery. We believe in continuous improvement and feedback, which is why we have robust systems in place to gauge customer satisfaction and loyalty. By analyzing feedback, identifying trends, and making data-driven decisions, we ensure that our Service Consultants are always striving for excellence.
Location: Sandton, Gauteng
Ready to Apply?
Follow our WhatsApp channel for daily latest vacancies
Career Growth and Advancement Paths for Service Consultants at Discovery
Potential Career Trajectories
At Discovery, the sky’s the limit for our Service Consultants. Whether you aspire to become a team leader, subject matter expert, or even transition to a different department, we support your career aspirations. With a diverse range of opportunities and career paths available, you have the chance to shape your future and grow within the company.
Opportunities for Advancement within Discovery
We believe in recognizing and rewarding talent at Discovery. That’s why we provide numerous opportunities for advancement within the company. Whether it’s through promotions, lateral moves, or special projects, we encourage Service Consultants to take their careers to the next level. With a supportive environment and a culture of empowerment, we are committed to helping you succeed and thrive at Discovery.
As Discovery continues to prioritize client-centricity, passion for customer service, and alignment with its core purpose and values, Service Consultants stand at the forefront of delivering exceptional experiences and fostering lasting relationships. With a commitment to ongoing training, professional development, and career advancement, individuals in these roles have the opportunity to thrive and make a meaningful impact within the organization. Embracing the essence of service excellence, Discovery’s Service Consultants epitomize the embodiment of customer-centric values, driving innovation and success in every interaction.
