Introduction
Do you have a strong enthusiasm for beauty products and a desire to assist individuals in enhancing their appearance and confidence? Are you adept at engaging with customers and sharing your expertise regarding our beauty offerings? We are pleased to announce exciting career opportunities for Beauty Assistants in Clicks’ stores, reporting directly to the Store Manager and overseeing the entire beauty department.
Duties & Responsibilities
Job Purpose:
To provide exceptional service by offering professional and informed advice on beauty and skincare products, effectively managing merchandise, and maintaining cleanliness to foster customer loyalty and optimize sales.
Job Objectives:
- To engage with customers, respond to inquiries about products, and guide them in selecting the most suitable products and services for their needs.
- To drive and enhance sales within the beauty department through effective promotion, cross-selling, and up-selling strategies to consistently achieve monthly sales targets.
- To monitor sales performance, regularly assess product effectiveness, and provide recommendations that lead to improved product offerings and increased sales.
- To stay informed about all beauty products, ranges, trends, promotions, and events to ensure accurate information is provided to customers at all times.
- To efficiently manage all operational tasks within the beauty department, including effective stock control, minimizing losses, and maintaining high standards of cleanliness and administration.
- To ensure that all visual merchandising, in-store presentation, and promotional standards within the beauty department are consistently upheld.
- To deliver outstanding customer service by acting as a brand ambassador, remaining visible, and providing friendly and professional assistance.
- To promote the Clicks clubcard and enroll new members to meet clubcard participation targets.
- To enhance profitability and foster brand loyalty among customers through the promotion of private label and exclusive products.
- The objective is to position the brand as the preferred health and beauty retailer by embodying and promoting the company’s core values.
Desired Experience & Qualifications
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Relevant qualifications in beauty or skincare
- Desirable: Experience in the beauty, skincare, retail, or FMCG sectors, particularly in sales or marketing
Skills, Abilities, and Job-Related Knowledge:
- Proficient understanding and application of sales principles
- Background in retail or FMCG with knowledge of merchandising and promotional strategies
- Familiarity with stock management processes
- Expertise in delivering exceptional customer service
- In-depth knowledge of beauty and skincare products
- Results-oriented and target-driven
- Strong focus on customer satisfaction
- Effective communication skills
- Interpersonal abilities
- Engaging and self-assured demeanor
Competencies:
- Persuasion and influence
- Networking and relationship building
- Achieving results and fulfilling customer expectations
- Commercial acumen
- Adherence to instructions and procedures
- Collaboration with colleagues
- Effective planning and organization
- Resilience under pressure and in the face of setbacks
Contractual Hours:
- 27-40 hours
Please note that only candidates who meet the minimum qualifications will be contacted. We are dedicated to upholding the principles of Employment Equity.
Joining the Clicks Stores team as a Beauty Assistant offers exciting opportunities for individuals passionate about the beauty industry. This role involves reporting to the Store Manager and servicing the entire beauty department, providing a dynamic and engaging work environment. In this article, we will explore the responsibilities, growth prospects, and support structures in place for Beauty Assistants at Clicks Stores, highlighting the company’s commitment to service excellence and career development.
Introduction to Clicks Stores
Clicks Stores are a one-stop shop for all your health and beauty needs. With a wide range of products and services, Clicks is the go-to destination for anyone looking to pamper themselves or take care of their well-being.
Overview of Clicks Stores
Clicks Stores offer a diverse selection of beauty, wellness, and healthcare products, making it a favorite among consumers. From skincare to makeup, vitamins to baby products, Clicks has it all under one roof.
Company Values and Culture
Clicks Stores pride themselves on their customer-centric approach and commitment to providing top-notch service. The company values transparency, integrity, and innovation, creating a positive and inclusive work environment for employees.
Role of a Beauty Assistant
As a Beauty Assistant at Clicks Stores, you play a crucial role in assisting customers with all their beauty needs and ensuring the smooth running of the beauty department.
Key Responsibilities
Your main responsibilities include providing excellent customer service, maintaining a clean and organized beauty department, restocking products, and offering product recommendations to customers.
Skills and Qualifications
To excel in this role, you should have a passion for beauty products, excellent communication skills, and the ability to work well in a team. A background in beauty or retail is a plus but not required.
Reporting Structure and Responsibilities
As a Beauty Assistant, you will report to the Store Manager and collaborate with other departments to ensure the overall success of the Clicks Stores.
Reporting to the Store Manager
Reporting to the Store Manager, you will work closely with them to meet sales targets, uphold company values, and drive exceptional service in the beauty department.
Collaboration with Other Departments
You will also collaborate with other departments such as pharmacy and front-end to create a seamless shopping experience for customers and promote cross-selling opportunities.
Service Excellence in the Beauty Department
In the beauty department, customer interaction and product knowledge are key to providing exceptional service and exceeding customer expectations.
Customer Interaction and Engagement
Interacting with customers, providing personalized recommendations, and creating a welcoming atmosphere are essential in building strong customer relationships and driving sales.
Product Knowledge and Recommendations
Having in-depth product knowledge and staying updated on beauty trends will enable you to make informed recommendations, helping customers find the perfect products to meet their needs.
Opportunities for Growth and Development
If you’re looking to spread your wings, the Beauty Assistant role in Clicks stores offers a stepping stone to reach new heights in your career. From mastering the art of customer service to exploring the latest beauty trends, there are endless pathways for growth and development.
Career Progression Pathways
Our Beauty Assistants have the opportunity to climb the ladder within Clicks stores. Whether it’s advancing to a Beauty Advisor role or setting your sights on Store Manager, we provide clear and achievable career progression pathways to help you reach your full potential.
Training and Upskilling Programs
We believe in investing in our team’s skills and knowledge. As a Beauty Assistant, you’ll have access to a range of training and upskilling programs designed to enhance your expertise in the beauty department. From product knowledge to customer service techniques, we’ve got you covered.
Training and Support for Beauty Assistants
Starting a new role can be daunting, but fear not – we’ve got your back. Our comprehensive training and support system ensure that every Beauty Assistant is set up for success from day one.
Onboarding Process
Our onboarding process is designed to help you seamlessly integrate into your new role. You’ll receive all the tools and resources you need to hit the ground running, including product training, store procedures, and a warm welcome from your new team.
Mentorship and Coaching
At Clicks, we believe in the power of mentorship and coaching. As a Beauty Assistant, you’ll have access to experienced mentors who will guide you, provide feedback, and help you grow professionally. You’re never alone on your journey to success.
Collaboration with Store Manager
Communication and teamwork are at the heart of our success at Clicks. As a Beauty Assistant reporting to the Store Manager, you’ll be part of a collaborative and supportive environment where your voice is valued and your ideas are welcomed.
Communication and Feedback
Open communication is key to a thriving team. You can expect regular feedback sessions with your Store Manager to discuss your progress, goals, and any areas for improvement. Your input matters, and we’re here to listen.
Teamwork and Support
Teamwork makes the dream work, and at Clicks, we’re all in this together. You’ll work closely with your Store Manager and fellow team members to deliver exceptional service to our customers. Together, we create a positive and supportive work environment.
How to Apply and Join the Clicks Team
Excited to embark on this beauty-full journey with Clicks? Here’s how you can apply and become a part of our dynamic team.
Application Process
Ready to take the leap? Visit our careers page, browse through our current job openings, and submit your application for the Beauty Assistant role. Show us your passion for beauty and customer service, and let your personality shine through.
Benefits and Perks
Joining the Clicks team comes with a range of benefits and perks, including competitive remuneration, opportunities for career growth, staff discounts, and a fun and vibrant work environment. Get ready to unleash your potential and thrive in a role that’s as rewarding as it is exciting.In conclusion, becoming a Beauty Assistant at Clicks Stores is not just a job but a rewarding career path filled with growth opportunities and a supportive work environment. If you are enthusiastic about beauty products, customer service, and personal development, joining the Clicks team as a Beauty Assistant could be the perfect fit for you. Take the first step towards a fulfilling career by exploring the available opportunities and applying to be part of this dynamic and vibrant team.
Ready to Apply?
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